Frequently Asked Questions
How do I book your items and services?
Submit a quote request here, and we will be in touch with pricing, availability, and provide a link to book.
OR contact us to request a quote, either by e-mail, phone, or text! [(919) 578-2426]
Only a 50% deposit is required to book, and then the remaining balance won’t be due until 7 days before your event.
How far in advance should I book my rentals?
For larger events like weddings/graduations/etc, we recommend booking about 2-3 months in advance. Any event taking place April-June, for that matter, should be booked about 3 months out when possible to ensure availability. Having said that we are often able to accommodate smaller orders as last minute as the week of, especially July-March.
Do you accept cash/checks/credit/debit cards?
We currently do not accept cash or checks. We currently accept credit cards (Visa, Discover, Mastercard, American Express), Apple Pay, Google Pay, Link, and Cashapp via our online payment link, which is emailed to you once you book.
Do you charge credit card fees?
No, we will never charge our customers additional credit card fees. All of our payments are secure online payments, for which Triangle Party People absorbs all merchant credit card transaction fees so you don’t have to.
Do you charge extra if I mention my rentals are for a wedding?
Absolutely not! We will never upcharge our items or services when you mention the word wedding. All events are priced equally regardless of event type or season. We don’t ever want to discourage you from sharing the details of your special events because celebrating with you is our favorite part of being in the event industry! If you tell us your rentals are for a wedding, the only thing extra you can expect from us is a big ol’ congratulations!
When is payment due?
The first 50% of your invoice is due at contract signing. The remaining 50% will be due 7 days before your event. We will email a reminder the week before your event before this payment is due.
I submitted a quote request, and then I changed my mind about the quantities and types of items I need. Do I need to request a new quote?
No, you can simply respond to the email where we sent your original quote and let us know the changes you want to make. We can revise the quote and send you a new one right back.
Is my deposit refundable?
No, your 50% deposit is not refundable. This amount is paid to reserve your items so that nobody else can have them on the day you need them. Even if you no longer need the items, we provided the service of holding these items so that they couldn’t be used for other events.
What is your cancellation policy?
Cancellations are allowed at any time before your event. A partial refund of 50% will be given if the total balance has already been paid. The 50% deposit, however, is nonrefundable.
Do I need event insurance for my rental?
We do not require you to have event insurance, but we strongly recommend it, especially for larger events or for events using more dangerous equipment (tents, lighting, etc). Our business insurance only covers damage or injuries that we are directly at fault for. If damage, theft, or an injury occurs during your event that is not caused by our team, you may be held responsible for those costs. Event insurance helps protect you from those unexpected expenses and can also reimburse you if you need to cancel due to weather or an emergency. Please note that our cancelation policy allows a 50% refund if you cancel because your deposit is non-refundable—event insurance can help recover those non-refundable funds.
Do you require rental minimums?
No, we do not require rental minimums. There is no party too small to book a reservation!
What is your delivery window? How long do I get to keep the items?
For Customer Pickups:
We are available 10am-8pm, 7 days a week.
For weekend events we let customers keep items from Friday through Monday, or pickup/return any day in between. We can be flexible if you need an earlier pickup or later return day- just let us know what you need in advance so we can ensure the rentals are ready in time.
For weekday events just let us know which day your event is and we can work out a plan.
For Delivery:
We will let you know based on your event date what our current delivery/pickup availability is.
Can I pick up the items myself in my vehicle and drop them back off?
We do allow customer pick-ups! Request this option when requesting a quote and we will let you know what to expect from this process. Please note we are currently located in a residential home, so order pickups will be in our driveway :-)
When do you charge extra for delivery?
Our delivery fee is a flat rate for the first 10 miles from our warehouse, and then a standard mileage rate for each additional mile, but can increase depending on the size of the order, distance, or complexity of delivery. Most orders will qualify for the flat rate if within 10 miles of our warehouse. Common scenarios requiring an additional fee are stairs at the delivery location, obstacles or mud puddles, or long distance from the parked truck. We should be made aware of these issues during the request for quote. Distances longer than 20 miles from our warehouse may be subject to a long distance mileage rate for each additional mile past the flat rate zone.
Why do I have to pay a damage fee?
The damage fee covers any repairs and maintenance on our equipment due to normal wear and tear that accrues during rentals, such as stains, rips, scuffs, or broken pieces. It is equal to 10% of the total rental before delivery and additional services. This is a standard industry fee, and ensures that you are receiving clean and undamaged items for your event. It also ensures you don’t have to stress about keeping the items pristine while in your possession. We take a lot of pride in how beautiful our items are and believe that this quality is worth the extra small fee.
The damage fee does not cover lost or stolen items, or total destruction of items beyond repair. In these scenarios, we will provide you with an invoice to cover the cost of the missing/damaged item(s). The invoice will be for market value of the item(s) minus the damage waiver fee already paid.
Is the damage fee refundable?
No, the damage fee is not refundable and can not be waived. It is a minor fee and exists to cover small repairs. Even with the fee, our prices are still very affordable within our industry.
Can I make changes to my order after I’ve signed the contract?
Yes, you can make changes to your order at any time before final balance is paid, if inventory or services is available. Items or services can even be removed from the contract once deposit is paid, but only 50% refunds will be given due to the 50% deposit being used to reserve these items, preventing them from being used in other events.
What if I’ve lost an item while renting it?
Missing items are not covered by the damage waiver fee and therefore must be replaced by the customer. We will send you an invoice from our manufacturer for the cost of replacing the item (minus damage waiver fee already paid) for any items missing at time of pickup.
How do I care for linens while they are in my possession?
Please shake out food, confetti, wax, etc, and ensure linens are dry before placing in laundry receptacle. Mildew, candle wax, burns, and stains can damage linens. If the linen is damaged beyond repair, we will send you an invoice from our manufacturer for the cost of replacing the item at wholesale price.
For additional, unanswered questions, please contact us. We’d be happy to chat about our process!