Rental Terms & Delivery Options

Nonrefundable, standard, and mandatory

10% of Goods Total before any additional fees

Covers cost of repairs and maintenance associated with normal wear and tear of equipment during rental

Does not cover aggregious mistreatment of our equipment or loss of items

Available for small orders by appointment only. Request this option when requesting quote.

$100 Flat Rate** for any delivery located within 10 miles of our warehouse in Rolesville, NC

Includes both delivery before event and pickup after event

Renter does not need to be present during drop-off, as long as we have clear drop-off instructions for where to stack everything outside.

Additional delivery fees apply for the following scenarios and will be dependent on size of order, distance from warehouse, and complexity of delivery:

Event location greater than 10 miles from warehouse in Rolesville, NC will be subject to a standard mileage rate for each additional mile past flat rate zone.

Event location greater than 20 miles from warehouse in Rolesville, NC will be subject to a long distance mileage rate for each additional mile past flat rate zone.

Time-sensitive deliveries require us to prioritize your order in our delivery itinerary for that day and are therefore subject to extra fees.

Late evening delivery (if your venue requires late hours pickup or setup)

Delivery location has obstacles/stairs or significant distance from parked truck

We make every effort to deliver and pick up items within 24hr of event., and always at least 2 hours before the event.

Drop-offs

We will give you our delivery availability for the weekend of your event when you request a quote.

If you need the items delivered at a specific time instead, we can prioritize this delivery time for an additional fee. Additional fees also apply for late evening drop offs.

Customer Pickups

We are available 10am-8pm, 7 days a week. We let customer keep our items from Friday through Monday, or pick up/return any day in between for weekend orders. For weekday orders, let us know your event date and we can agree on a plan together.

Equipment can be set up and/or broken down for you for an additional fee. The amount will depend on size of order, complexity of delivery, time required for our team.

We are currently accepting credit/debit cards (no cash or checks), apple pay, link pay, google pay, and cashapp, all via our online payment link that we email you when you book our items.

A 50% nonrefundable deposit will be due upon contract signing in order to book your event and reserve your items.

The remaining 50% balance is due 7 days before your event.

Partial refunds are available due to cancellation or weather after balance is paid. The 50% deposit is nonrefundable.

We only respond to quote requests via email after you submit our online quote request form. Our phone number is mostly reserved for delivery issues, event emergencies, or questions/concerns with items currently being rented out at present moment. We no longer take quote requests over phone or text.